Scoring App Troubleshooting

Quick fixes for common issues with the Scored Scoring App.

App Not Showing Today's Fixtures

Cause: The scoring app may have lost its connection to Scored. If the app is disconnected, fixtures will not appear or will be out of date.

Fix:

  1. Check the connection status indicator in the app header — it should be green (connected).
  2. Ensure the device has network access and can reach scored.app.
  3. Click the Refresh button on the Upcoming Fixtures panel to manually pull the latest fixture list.

Scores Not Appearing on the Dashboard

Cause: The connection between the Scoring App and Scored may have dropped, preventing scores from syncing.

Fix:

  1. Check the connection status indicator in the app header — it should be green.
  2. Restart the Scoring App if the connection has not re-established automatically.
  3. Ensure the device has network access and can reach scored.app.

Can't Start a Match (No Fixture Listed)

Fix:

  1. Use the Quick Game panel to create and start an ad-hoc game immediately without needing a scheduled fixture.
  2. Ensure fixtures are scheduled for the correct date and court in the Scored dashboard, then click Refresh in the app.

Wrong Score Entered

Fix: Tap the Undo button in the scoring screen to reverse the last entry. Undo is available for all sport scoring actions including points, goals, wickets, and extras.

App Crashes During a Match

Fix:

  1. Reopen the Scoring App — the last saved state is restored automatically.
  2. Verify the score total carefully after resuming to ensure no entries were lost.
  3. If state is lost, locate the fixture in the Scored dashboard and update the scores manually from there.

Screen Mode Not Updating

Fix:

  1. Ensure both the Court Mode device and the Screen Mode device have network access and are connected to Scored.
  2. Reload the Screen Mode display to re-establish the live connection.

Contacting Support

If you cannot resolve an issue using the steps above, contact the Scored support team at support@scored.app with a description of the problem and the device details.

Scoring Troubleshooting
Scoring