Automatic Emails

Automatic emails are triggered by specific events in Scored — no manual action required. Set them up once and Scored handles the rest.

What are Automatic Emails?

Automatic emails are sent on your behalf whenever a defined event occurs in the platform. They keep your members informed without requiring staff to manually send anything each time. Once enabled and configured, they run in the background continuously.

Types of Automatic Emails

• Registration Confirmation: sent when a player registers at the kiosk or online, confirming their spot in a league or team.
• Payment Receipt: sent when a payment is successfully processed via Stripe, providing the player with a record of their transaction.
• Fixture Reminder: sent the day before a scheduled match to remind players of their upcoming game time and court location.
• League Welcome: sent when a player joins a league for the first time, welcoming them and sharing key information about the competition.

Enabling and Disabling

Go to Settings > Notifications. Automatic emails are set per event and per channel, so you can switch the email off for one kind of event while keeping it in the app. Disabling one stops future sends immediately; emails already sent are not affected.

Wording and Content

Automatic emails use Scored's built-in wording, personalised with the relevant details for each recipient — their name, their fixture, their payment. They are not edited from the Marketing section: the templates under Marketing > Templates are for campaigns you write and send yourself.

From Address

Automatic emails are sent using the sender name and email address configured for your venue. To update these details, go to Settings > Organisation and update the email sender fields.