Automatic Emails

Automatic emails are triggered by specific events in Scored — no manual action required. Set them up once and Scored handles the rest.

What are Automatic Emails?

Automatic emails are sent on your behalf whenever a defined event occurs in the platform. They keep your members informed without requiring staff to manually send anything each time. Once enabled and configured, they run in the background continuously.

Types of Automatic Emails

• Registration confirmations: sent when someone signs up to a league or programme, or your staff add them. It says the entry was received and, for a league, that they are waiting for a team. It does not say they have paid or have a place in a team. For a child, it goes to their guardian.
• Team entries: sent to the captain when a team is entered in a league.
• Welcome to an Organisation: sent when someone joins your Organisation.
• Payment receipts: sent when a payment is processed, giving the payer a record of the transaction.
• Game reminders: sent shortly before a fixture the player is playing in.

Enabling and Disabling

Go to Settings > Notifications. Automatic emails are set per event and per channel, so you can switch the email off for one kind of event while keeping it in the app. Disabling one stops future sends immediately; emails already sent are not affected.

Wording and Content

Automatic emails use Scored's built-in wording, personalised with the relevant details for each recipient, such as their name, their league or their fixture. You can change the wording of most of them, including registration confirmations, in Marketing > Automated. The templates under Marketing > Templates are for campaigns you write and send yourself.

From Address

Automatic emails show your Organisation's name as the sender and are sent from a Scored no-reply address. Replies go to your Organisation's email address, set in Settings > Organisation, so make sure it is a mailbox someone reads. Sending from your own domain is not available.